Services

Remote Assistance

H24 REMOTE ASSISTANCE

Specialised technicians available for support over the phone or online

FT SYSTEM GATE MANAGER

Protected and direct connection to your online systems to see, understand and provide you with all the help you need, when you need it

PRIORITY

Service with response within 1 hour from the call

GENERAL ACTIVITIES

Consultancy, investigation of breakdowns/malfunctions, resolution of alarms

EFFICIENCY

Reduced troubleshooting times

NEW FORMATS

Introduction of new formats following layout/sample checks

ORGANISATION

Dedicated helpdesk in your language
Tracking of assistance and feedback with reports at the end of the activity

INSPECTION QUALITY

Check of the operating conditions of the machine to optimise performance and prevent breakdowns

Antares Vision Group

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